For the development of fair and non-discriminatory conditions on liberalized electricity and gas markets it is crucial for customers to be well represented and that consumer rights are properly defined and defended.

Considering and protecting the interests of customers – and in particular household customers – therefore is one of the key challenges for liberalised markets. Various aspects of customer protection  consequently is the focal point of the Customer Working Group (CWG). 

More in detail, the CWG organizes its work into five task forces: